seller Terms and Conditions | Nathanhealthplus

Nathanhealthplus– Seller Terms and Conditions

1. Introduction

By registering as a seller on NathanHealthPlus, you agree to the terms and conditions mentioned herein. These include procedures related to product listing, sales, transactions, and promotional offers.

2. Seller Registration & Account Creation

2.1 Required Documents

• Drug License
• MSME Certificate (Micro/Small/Medium Enterprises)
• GSTIN Certificate
All documents must be valid. If any document is invalid, you will not be able to access our services and your account will be deactivated.

2.2 Registration Process

Fill out the online registration form.
Our verification team will visit you within 24 hours.
Post successful verification, your account will be activated.
All documents you provide must be accurate during the physical verification. If not, you will not be able to register or sell any product on our platform

3. Product Listing & Price Fixing

3.1 Listing Requirements

• Product Title
• Description
• Price
• Images
You are responsible for ensuring the accuracy of all the above fields. Only when verified, your sales and trust among pharmacy owners will grow. Nathanhealth plus reserves the right to make changes to the product title, description, and images, except for the price.

3.2 Listing Fee

• A fee of ₹200 must be paid for every product you list for sale.
• After payment, your product will go live.
• This fee is applicable as long as you use our platform.
• If we detect any violation of our policies, your account may be rejected.
• The listing fee of ₹200 will not be refunded under any circumstance.
• You fully understand and accept this.

3.3 Additional Listing Policies

• If it is found that the product supplied by you differs from the image or description listed on the Nathanhealthplus website, your vendor account will be immediately suspended or permanently terminated. Nathanhealthplus reserves the full right to initiate legal action for misrepresentation and customer deception.
• You hereby acknowledge and expressly agree that Nathanhealthplus reserves the full right to reject or suspend the sale of any product you have requested to list or are currently selling through our platform, at any time and without prior notice.
• You expressly acknowledge and agree that the price set by you for any product shall not exceed the market price or the price recommended by Nathan Health Plus. In the event of any such overpricing, Nathanhealthplus reserves the full right to prohibit the sale of the respective product on its platform. By agreeing to these terms, you confirm your understanding and acceptance of this condition.
• Once you submit the proposed selling price of any product to Nathan Health Plus, you shall not have the right to alter or update the price independently. Any changes to the listed price must be made only with the prior approval of Nathan Health Plus. By accepting these terms, you confirm your full understanding and agreement to this condition.
• You expressly acknowledge and agree that you shall not supply any illegal, prohibited, or non-compliant products through the Nathanhealthplus platform. If it is found that such items have been listed or supplied by you, Nathanhealthplus reserves the full right to initiate appropriate legal action against you. By agreeing to this clause, you confirm your complete understanding and acceptance of this condition.

4. Medical Equipment Vendor Terms

These terms apply to the sale of all medical equipment and digital devices listed on Nathan Health Plus.

4.1 Warranty Type & Responsibility

• When uploading a product, the seller must clearly specify whether the warranty is a showroom warranty or wholesaler warranty in the product description.

4.2 Responsibility for Information

• The seller must not upload incorrect or misleading warranty information.
• The applicable type of warranty must be clearly disclosed in advance.
• Nathanhealthplus is not responsible for any damages incurred by the customer due to misinformation.

4.3 Customer Support & Issues

• If a customer requests service, replacement, or refund due to warranty issues, full responsibility for action and cost lies with the seller.
• Nathanhealthplus only facilitates the process and does not directly participate in servicing or resolution.

4.4 Warranty Disclaimer

• The seller hereby unconditionally agrees that all responsibilities related to this warranty and associated services belong solely to the seller.
• The seller clearly understands that since these products are sold on the Nathanhealthplus website, the company has no direct role in any of the services.

4.5 Purpose of These Terms and Conditions

• To ensure clear understanding between the customer and the seller.
• To avoid unnecessary warranty disputes and to build trust.
• To legally protect Nathanhealthplus as a platform provider.

4.6 Complaint Handling Policy – Nathan Health Plus

Nathanhealthplus is committed to offering excellent service to its customers. If a customer submits a complaint, the process will proceed as follows:

4.7 Complaint Registration Process

• The customer must first contact the customer care center of Nathan Health Plus.
• They will report if the purchased product/device is damaged, not functioning, or malfunctioning.

4.8 Determining the Type of Warranty

• Based on the information provided by the customer, Nathanhealthplus will determine whether the product carries a showroom warranty or wholesaler warranty.

If it's a showroom warranty, the customer will be advised to visit an authorized showroom for service.
If it’s a wholesaler warranty, Nathanhealthplus will identify the source wholesaler and coordinate with them for further action.

4.9 Issue Resolution with Wholesaler

• Nathanhealthplus will share the customer's complaint with the relevant wholesaler and arrange for them to contact the customer via phone, email, WhatsApp, or other communication channels.
• The wholesaler is responsible for resolving the issue.
• Actions such as repair, replacement, or service must be provided entirely by the wholesaler.

4.10 Update and Reporting

• The wholesaler must provide Nathanhealthplus with a full update on how the issue was handled, the current status, and whether the customer is satisfied.
• A final report confirming that the issue is “resolved” must also be submitted.

4.11 Responsibility

• The full responsibility for resolving the customer's issue lies with the seller or the wholesaler.
• Nathanhealthplus acts solely as an intermediary and is not responsible for directly providing resolutions.

5. Repacking Policy

Nathanhealthplus reserves the right to collect medical products from various wholesalers, consolidate them, and repack them according to the billing details of the pharmacy owner.
For example, if a pharmacy owner orders items from two or more wholesalers, Nathanhealthplus may pick up the items, repack them securely in a single box, and deliver them together.
You, as a seller, understand and willingly agree to this repacking procedure and confirm that Nathanhealthplus has full rights to conduct this activity.

6. Payment & Transaction Solutions

• Nathanhealthplus charges a 5% commission on every transaction.
• This applies to Cash on Delivery (COD), Online Payment Delivery, and Credit Bill (in two installments).
• You accept that Nathanhealthplus is entitled to this 5% commission.
• We provide three payment options to customers: COD, Online Payment, and Credit Bill. Your cooperation is essential for the proper execution of these.

6.1 Cash on Delivery (COD)

• Payment will be credited to your registered bank account within 24 hours after successful delivery.
• The 5% commission will be deducted, and the balance will be credited to you.

6.2 Online Payment

• For payments via debit/credit cards, UPI, or wallets, settlement will be processed on the next working day.
• Post successful delivery, payment (after 5% deduction) will be transferred within 24 hours.

6.3 Credit Billing (EWI)

• Most pharmacy owners prefer credit billing due to market competitiveness.
• Hence, Nathanhealthplus offers this facility with your cooperation.
• We will collect payment directly from the pharmacy owners and remit it to you.
• We assume full responsibility for this.
• Payment will be made in two installments within 60 days.
• A 5% commission will be deducted from both installments.

6.4 Example Schedule

Sales Date

01.01.2025 - 15.01.2025

1st Installment 22.02.2025

2nd Installment 22.03.2025

Sales Date

16.01.2025 - 31.01.2025

1st Installment 07.03.2025

2nd Installment 07.04.2025

7. Order Cancellation & Vendor Responsibilities and Order Rejection Policies

7.1 Seller Cancellation Rights

• Out-of-stock products
• Pricing errors
Excessive cancellations may lead to account suspension.

7.2 Vendor Responsibilities and Order Rejection Policy

As a vendor registered with Nathan Health Plus, you are obligated not to reject any orders received without valid reasons.
In case your product is “Out of Stock”, you must promptly update this status on the website to inform customers clearly.
Failure to update the stock status and subsequent rejection of orders will prompt Nathanhealthplus to seek explanation from you and may result in temporary suspension or termination of your vendor account.
Any order rejection must be pre-approved by Nathanhealthplus with valid justification.
Repeated or excessive order rejections (e.g., more than 3 per month) may lead to suspension or permanent ban on your vendor account.
Price-related order rejections require prior approval from Nathan Health Plus.
By agreeing to these terms, you confirm your understanding and acceptance of these responsibilities and your commitment to fulfilling them diligently.

7.3 No Cancellation Post Shipment

Once a product has been shipped, it cannot be cancelled for any reason. Nathanhealthplus will ensure successful delivery. You fully accept this condition.

7.4 Cancellation Procedure

• Email: team@nathanhealthplus.com
• Phone: +91 7358890028
• Order ID and reason are mandatory.
• Cancellation is not allowed without contacting our support team.

8. Shipping and Transport Policy

8.1 General Guidelines

8.1.1 Order Confirmation and Packaging

The seller must properly package the goods after the order is confirmed and have them ready for shipping.
Any defects in the packaging are entirely the seller’s responsibility.
Only properly re-packaged goods will be picked up.

8.1.2 Pickup Charges and Payments

Nathan Logistics will charge a fixed fee for pickup services.
The pickup agent from Nathan Logistics will determine the pickup charge, which may vary. Sellers are expected to be aware of this and accept it.
The seller must accept and pay these charges only upon receiving the appropriate receipt.

8.1.3 Product Damage and Accidents

If goods are damaged due to vehicle accidents or natural causes, Nathanhealthplus takes full responsibility.
An inspection period of 7-14 days will be given.
After inspection, reimbursement for the damaged goods will be initiated.
Nathanhealthplus assures full reimbursement to sellers within a maximum of 100 days for damaged goods.

8.2 Seller Responsibilities

8.2.1 Pickup Preparation and Timing

The seller must have the goods packaged and ready ahead of the scheduled pickup time.

8.2.2 Packing Standards and Information Disclosure

Details of the items inside the packaging must be clearly mentioned on the outer packaging.
For fragile items like glassware, a “Fragile” sticker must be visibly placed on the outside of the package.
Delivery destinations must be provided clearly and accurately.

8.2.3 Pickup Charges and Responsibility

Handling all pickup-related charges and responsibilities rests entirely with the seller.
It is the seller's responsibility to provide the order bill to the Nathan Logistics pickup personnel.
All deliveries for orders placed via Nathanhealthplus must be fulfilled exclusively through Nathan Logistics. Any attempt to use other delivery methods is strictly prohibited. If such a violation is found, the seller’s account may be suspended. The seller fully understands and agrees to this.

9. Delivery Terms and Conditions

9.1 Delivery Responsibility

All orders must be delivered only through Nathan Logistics.
Nathan Logistics is fully responsible for the delivery.
The company ensures fast and secure delivery of all products.

9.2 Delivery Delays and Issues

In certain situations (e.g., unreachable customer/pharmacy, unanswered calls, closed shop), delivery may fail.
In such cases, Nathan Logistics will store the product safely at their office for up to 10 days.

9.3 Product Safety and Return to Seller

If there is no response from the customer/pharmacy within 10 days, the goods will be returned to the seller.
All return-related logistics and charges will be the responsibility of the seller.

9.4 Return Charges and Fees

If any order cannot be delivered and needs to be returned, Nathan Logistics will charge the seller for the return logistics.
These charges will be directly communicated to the seller by Nathan Logistics personnel.

9.5 Seller Agreement

As a seller, I hereby accept these charges and confirm that I will pay them.

9.6 Notifications and Communication

If there are any delays or delivery issues, Nathan Logistics will immediately notify the seller and, if needed, the customer.

9.7 Issue Reporting and Acceptance

Any delivery issues (e.g., customer unreachable, shop closed, wrong address, other reasons) will first be reported by Nathan Logistics to Nathan Health Plus.
Nathanhealthplus will then inform the seller of the issue.
The seller must acknowledge and accept this communication process.

9.8 Confirmation

Sellers hereby confirm their acceptance of this communication and procedural system.

10. Returns & Refunds

• If pharmacy owners report returns due to short expiry, damage, or wrong items, you are fully responsible for accepting and collecting them back.
• If refund was already credited to you by Nathanhealthplus for these returned items (via online, COD, or credit), you must return the amount back to the company.
• No refund is necessary if the item was delivered on credit (without payment).
• You are liable to refund all such payments, and any failure may lead to legal action.
• Refunds must be paid directly to Nathanhealthplus via coordination with our staff.
• We follow open-box delivery procedures to prevent false claims like "missing items", "less quantity", or "damaged items."
• As a seller, you shall not blame our employees who diligently follow procedures.
• Any errors are deemed to be from your side unless proven otherwise.

11. Replacements

11.1 Conditions for Replacement

• Short expiry items
• Damaged products (complaint within 24 hours)
• Incorrect items (within 24 hours)
• Short-quantity deliveries

11.2 Replacement Policy

• Buyer must raise the complaint within 24 hours.
• You are obligated to promptly send replacements.
• Nathanhealthplus ensures open-box checks during delivery to prevent false claims.
• Sellers are not permitted to complain about Nathanhealthplus staff who diligently perform their responsibilities.
• Any errors are assumed to be from your side and accepted as such.

12. Offers, Rewards & Coins

12.1 Creating Offers

• When creating offers, it is entirely your responsibility to determine the number of Nathanhealthplus Coins (hereafter “Coins”) required for redemption.
• This is because every offer listed on our website can only be redeemed by customers using Coins.
• Therefore, setting the required Coin value for each offer, and modifying it when necessary, is entirely your responsibility.
• Please note that for every change to an offer, prior approval from Nathanhealthplus customers and staff must be obtained.

12.2 Earning Coins

• Coins are awarded based on the value of completed transactions.
• These Coins can only be used for your own listed products.
• When customers use their Coins to purchase your products through Nathan Health Plus, our system will reflect how many products have been purchased under your brand and how many Coins have been earned.
• For example, if an offer requires 10 Coins and the customer has earned those 10 Coins by purchasing your products, they are eligible to redeem that offer.
• Once a customer redeems an offer and it is verified to be legitimate, you are fully responsible for fulfilling the offer.
• After the customer makes a redemption claim, the request will be verified and approved within 3 working days. Upon approval, it becomes your obligation to fulfill the offer, and by participating, you confirm your acceptance of this responsibility.
• These offers and rewards cannot be provided directly to pharmacy owners. All such gifts will be sent through Nathan Health Plus, and you agree to this arrangement.

12.3 Use of Coins

• Coins are strictly for use in offers/rewards only.

12.4 Seller Responsibilities

• Offers must be accurate and truthful.
• Any change or cancellation of offers must receive prior approval.
• If a pharmacy owner redeems an offer and you fail to honor it, Nathanhealthplus reserves the right to take legal action against you. You acknowledge and accept this condition.

13. Advertising Terms and Conditions

13.1 Seller Consent

If a seller wishes to advertise their products on Nathanhealthplus official website or mobile app, they must pre-register their interest.
The seller must contact the customer service center to express their requirements and preferences.

13.2 Customer Support Guidance

Upon receiving the request, Nathanhealthplus customer service agents will guide the seller on the available advertising formats, timelines, visual formats, and required information.
They will also clarify the promotional category, duration, and method of promotion.

13.3 Legal Compliance

Nathanhealthplus does not approve advertisements that violate laws or medical regulations.
Ads containing false, misleading, non-compliant, or unverifiable health claims or product standards will be rejected.

13.4 Ad Content Verification

All ad descriptions, product details, visuals, and promotional texts provided by the seller will be verified by Nathanhealthplus to ensure compliance with applicable laws.
Only after verification will ads be published on the official website or app.
The seller fully understands and agrees that any illegal or misleading advertisements will not be accepted.

13.5 Fees and Mandatory Approval

Nathanhealthplus declares its advertising fees in advance.
Details regarding charges and procedures will be explained by customer support.
It is the seller’s sole responsibility to verify and pay the applicable fees as scheduled.

13.6 Website/App Guidelines

All policies, pricing plans, and advertising procedures are available on the official Nathanhealthplus website.
The seller confirms that they have read, understood, and will follow these guidelines.

13.7 Final Approval

Based on the submitted details, final approval and control over the advertisement’s publishing and discontinuation rests with the customer support team.
The seller agrees that Nathanhealthplus has full authority over the timing and execution of advertisements.

13.8 Final Clause

All these terms are subject to the legal framework of Nathan Health Plus.
The company reserves the right to modify these conditions at any time.

14. Governing Law & Jurisdiction

These terms and conditions shall be governed by the laws of India.
Courts located in Salem, Tamil Nadu, shall have exclusive jurisdiction.

15. Suspension & Termination

Accounts may be suspended or terminated for:
• Violation of policies
• Fraudulent activities
• Legal or regulatory breaches

16. Contact Information

• Email: team@nathanhealthplus.com
• Phone: +91 7358890028

17. Acceptance

By completing your registration and listing products, you accept all terms and conditions mentioned herein. Violations may lead to account suspension or termination.

18. Policy Updates

Nathanhealthplus reserves the right to modify, update, or change these terms and conditions, including warranty terms, at any time without prior notice. Customers are advised to review the latest terms periodically on our website.