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Buyer Terms and Conditions

Nathan Health Plus - A Brand of Nathan Groups India Private Limited
Effective Date: January 2026 | Version 2.0

 

1. Introduction

1.1 About the Company

Nathan Health Plus is a brand of Nathan Groups India Private Limited. It operates as a B2B (Business to Business) digital pharmaceutical marketplace connecting Government of India licensed Wholesale Drug Dealers with Retail Pharmacy Owners, Wholesale Drug Dealers, and Registered Medical Professionals.

Company Details:
Legal Name: Nathan Groups India Private Limited
CIN: [U46497TZ2025PTC036548]
Registered Office: 70/C, Ground Floor, Solaiyan Street, Chittoor Post, Edappadi Taluk, Salem District – 637101, Tamil Nadu, India.

1.2 Purpose of the Platform

The platform provides buyers with facilities to:

  • View and compare medicines from various wholesalers.

  • Easy online ordering and payment facility.

  • Access credit facility (EWI - Easy Weekly Installments).

  • Customer support and grievance redressal.

Example: Mr. Kumar, a Pharmacy Owner in Coimbatore, registers on Nathan Health Plus to order medicines from wholesalers in Salem, Chennai, and Trichy, allowing him to compare prices and choose the best offer.

 

2. Definitions

Term

Definition

"Platform"

Refers to the Nathan Health Plus website and Mobile Application.

"Buyer" / "You"

Refers to a Retail Pharmacy Owner, Wholesale Drug Dealer, or Registered Doctor licensed by the Government of India.

"EWI"

Easy Weekly Installments - Our credit-based payment method allowing payment in 8 weekly installments.

"Schedule H/H1/X"

Controlled drugs that cannot be sold without a doctor's prescription.

 

3. Registration & Eligibility

3.1 Who can register?

  • Retail Pharmacy Owner: Holder of a valid Drug License (Form 20/21).

  • Wholesale Drug Dealer: Holder of a valid Wholesale Drug License.

  • Registered Medical Practitioner: Registered with the Medical Council of India (MCI).

3.2 Required Documents

Document

Requirement

Drug License

Form 20/21. Must be unexpired and renewed.

GST Certificate

Valid GSTIN matching the Trade Name.

Identity Proof

PAN Card & Aadhaar Card of the Proprietor.

Address Proof

Electricity Bill, Rental Agreement, or Property Document.

 

4. Fraud Prevention

WARNING: Submitting fake or altered documents is illegal.

Consequences of Fake Documents:

  • Immediate Rejection: Application will be rejected.

  • Account Ban: Permanent ban on Mobile Number, Aadhaar, and PAN.

  • Legal Action: Action under Drugs and Cosmetics Act and IT Act.

Example: Uploading a Photoshopped License to change the expiry date is a punishable offense under IPC Section 420 (Cheating).

 

5. Verification & Login

Your registration involves strict verification:

  • Document Verification: Validated against government databases.

  • Field Verification: Physical shop visit by our executive if required.

  • Login Security: Login allowed on only one device at a time via OTP.

 

6. Platform Usage & Responsibilities

IMPORTANT: Buyers must possess professional qualifications (D.Pharm, B.Pharm, MBBS, etc.). Knowledge about drug usage, dosage, and side effects is your responsibility. Nathan Health Plus does not provide medical advice.

  • Use the platform for business purposes only.

  • Do not share login credentials.

  • You are solely responsible for all orders placed through your account.

 

7. Product Information & Pricing

Note on Images: Product images are representative only. Always verify the Product Name and Composition before ordering.

Pricing Breakup

Component

Description

Base Price

Discounted price from MRP.

GST

Applicable Tax (5%, 12%, 18%, 28%).

Delivery Fee

Depends on location (Free for eligible orders).

 

8. Purchase Terms

  • Must sell medicines legally with proper billing.

  • Must not sell Schedule H/H1/X drugs without a prescription.

  • Nathan Health Plus is not responsible for misuse or illegal sale.

Expiry Policy: We only sell medicines with a minimum shelf life of 100 days.

 

9. Special Drug Categories

Certain drugs require strict compliance:

Category

Requirement

Schedule H/H1

Doctor's prescription mandatory.

Schedule X

Separate Schedule X License required.

Narcotic Drugs

NDPS Act License required.

Purchasing controlled drugs without necessary licenses is a punishable offense with up to 10 years imprisonment.

 

10. Payment & EWI Credit

Payment Methods

  • COD: Cash on Delivery.

  • Online: UPI, Net Banking, Cards.

  • EWI (Credit): Pay in 8 weekly installments.

EWI (Easy Weekly Installments)

Eligible customers can order now and pay over 8 weeks.

EWI Example: Order ₹8,000 on Jan 5th.
Weekly Payment: ₹1,000 for 8 weeks.
Installment Dates: Jan 15, 22, Feb 1, 7, 15, 22, Mar 1, 7.

Payment Default

  • Grace Period: 3 days.

  • Late Interest: 2% per month after grace period.

  • Legal Action: Initiated after 15 days of default.

 

11. Cancellation & Returns

Cancellation

Orders can be cancelled only while the "Cancel" button is visible. Once dispatched, orders cannot be cancelled.

Returns Policy

Returns accepted for:

  • Short Expiry (less than 100 days).

  • Damaged Products (report within 24 hours).

  • Wrong Products.

Non-Returnable: Cold chain products (Insulin, Vaccines), Opened/Used items.

 

12. Warranty (Devices)

Nathan Health Plus acts as a bridge. Warranty claims for medical equipment are subject to the Manufacturer's or Seller's policy. We assist in connecting you to the right party.

 

13. Rewards & Coins

Nathan Health Plus Coins earned on orders can be redeemed for gifts, cashback, or extra discounts on the Rewards Page.

 

14. Governing Law

These terms are governed by Indian Laws. Disputes are subject to the exclusive jurisdiction of courts in Salem, Tamil Nadu.

Applicable Acts: Drugs and Cosmetics Act 1940, IT Act 2000, Consumer Protection Act 2019.

 

15. Contact Information

📧 Email: team@nathanhealthplus.com

🏢 Office: 70/C, Ground Floor, Solaiyan Street, Chittoor Post, Edappadi Taluk, Salem District – 637101, Tamil Nadu, India.

 

 

© 2026 Nathan Groups India Private Limited. All Rights Reserved.
By using this website, you accept these Terms and Conditions.

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