Terms and Conditions | Nathanhealthplus

Nathanhealthplus – Buyer Terms and Conditions

Effective Date or last update [Insert Date]

1. Introduction

Nathanhealthplus is a B2B pharmaceutical platform serving as a digital marketplace connecting licensed medicine wholesalers with pharmacy owners and registered medical practitioners. Buyers (referred to as “You” or “Pharmacy Owners”) can purchase medicines directly from assigned wholesalers via our Exclusive Product Allocation System, ensuring product authenticity and eliminating competition among buyers.

2. Eligibility and Account Registration

2.1 Eligibility
• You must be a licensed pharmacy owner or a registered medical practitioner.
• You must upload authentic and valid documents including you GST Certificate, Drug License, etc.
• Our verification team will review submitted documents, and upon approval, a customer service officer may visit your premises for final verification before activating your account.

2.2 Registration Process
• Incomplete or fraudulent submissions will lead to immediate rejection.
• You agree to provide accurate information and update your details as required.

3. Product Information and Pricing

• Product details, images, descriptions, and prices are uploaded by wholesalers.
• Nathanhealthplus does not guarantee the accuracy of product data and is not liable for discrepancies.
• Buyers should review product information carefully before placing an order.

4. Purchase Terms and Responsibilities

• Buyers are responsible for verifying their qualifications and understanding pharmaceutical usage before purchase.
• It is expected that buyers possess relevant qualifications such as D.Pharm, B.Pharm, MBBS, or paramedical training.
• Nathanhealthplus shall not be liable for misuse, misinterpretation, or adverse effects resulting from products purchased via the platform.
• You clearly understand and hereby accept that you hold full responsibility for all medicines and medical devices purchased through your account.
• Even if your store staff make unintended purchases, you acknowledge that the responsibility still lies with you.
• If any mistake on your part leads to reputational or legal consequences for Nathanhealthplus, the company reserves the full right to take legal action against you.
• You confirm that you will only purchase medicines after clearly understanding their actual usage and purpose.
• You agree that certain medicines require a valid doctor’s prescription and will only be provided after you submit this prescription to our customer service team.
• You understand that Nathanhealthplus sells only medicines with at least 100 days of shelf life (expiry).
• Replacements will be made only in the rare event that a product with shorter expiry is issued in error. If the medicine cannot be sold by you, no refund or exchange request will be entertained.
• You fully accept that it is your sole responsibility to purchase and sell the medicines correctly.
• Only products with expiry under 100 days due to our error will be replaced. No other reasons will be accepted for replacement or return.
• You acknowledge that selling medicines without bills or through black-market or unauthorized channels is strictly prohibited, and you confirm that you will not engage in such activities.
• You confirm that you have clearly understood all the above terms and conditions and give your full voluntary acceptance to them.

5. Payment Terms

5.1 Accepted Payment Modes
• Cash on Delivery (COD): Payment due at the time of delivery.
• Online Payment: Full payment at the time of order placement.
• (Credit) Credit Billing – Easy Weekly Installments (EWI): Flexible credit option with scheduled weekly payments.

5.2 EWI Credit Payment Details
• Eligibility: Verified and approved pharmacy owners with a good payment history.
• Schedule: Payments start based on purchase date, with weekly installments over 8 weeks as per the schedule outlined below.
• Payment Responsibility: Buyers must pay each installment on or before the due date.
• Late Payment: May result in account suspension, restrictions on further credit purchases, and legal action to recover dues.

5.3 Credit (Deferred Payment) Terms and Agreement
• You confirm that you have clearly understood all the above terms and conditions and give your full voluntary acceptance to them.
• I fully understand and hereby accept that I bear complete personal responsibility for repaying the full amount for all goods purchased on credit from Nathanhealthplus.
• I confirm that I will make the agreed-upon payments either weekly or within the specified credit period as committed, without fail.
• In the event that I fail to make payments on time, I agree that Nathanhealthplus may take any decision it deems fit (including penalties, legal action, interest, or account suspension), and I will accept such decisions without objection.
• I confirm that I will not initiate any legal action or hold the company liable under any circumstances related to my payment default.
• I also agree that if the company initiates legal action against me due to delayed or unpaid credit payments, I accept full responsibility for the consequences.
• If Nathanhealthplus charges interest on delayed payments, I accept and confirm my willingness to pay such interest without resistance.

5.4 EWI Payment Schedule (Sample)

Purchase Date Range

EWI Start Date

Payment Dates (8 weekly payments)

1st–7th of the month

15th of the month ( EWI start date )

15th, 22nd, 1st, 7th, 15th, 22nd, 1st, 7th (next months)

8th–15th of the month

22nd of the month( EWI start date )

22nd, 1st, 7th, 15th, 22nd, 1st, 7th, 15th

16th–22nd of the month

1st of next month( EWI start date )

1st, 7th, 15th, 22nd, 1st, 7th, 15th, 22nd

23rd–End of month

7th of next month( EWI start date )

7th, 15th, 22nd, 1st, 7th, 15th, 22nd, 1st

Example: Purchase on January 5, 2025, will have the first installment due on January 15, 2025.

6. Order Cancellation Policy

6.1 When You Can Cancel
• Before the order is dispatched by the wholesaler.
• If delivery is delayed beyond the committed period.
• If there is an error in pricing or product details before dispatch.

6.2 When Cancellation Is Not Allowed
• After the product has been dispatched or is in transit.
• For special order or non-returnable items marked as such.

6.3 Cancellation Process
• Contact Customer Support:
o Phone: +91 7358890028
o Email: team@Nathanhealthplus.com
• Provide Order ID, reason, and supporting documents if necessary.

6.4 Refunds
• Online payments: Refund processed within 7 working days.
• Refunds are processed via bank transfer.
• COD payments: No refunds applicable.

6.5 Important Notes
• Frequent cancellations may lead to suspension.
• Nathanhealthplus reserves the right to cancel orders due to technical issues, pricing errors, stock unavailability, or compliance concerns.

7. Return, Refund, and Replacement Policies

7.1 Return Conditions
• Short expiry products: Accepted.
• Damaged products: Reported within 24 hours of receipt.
• Product mismatch: Accepted.

7.2 Refund Policy
• Refunds are processed via bank transfer.
• Allow 7 business days for processing.
• Online payments: Refund processed within 7 working days.
• COD payments: Refund processed within 7 working days.

7.3 Replacement Policy
• Accepted for:
o Short expiry products.
o Damaged items (reported within 24 hours).
o Incorrect/mismatched products.
• Requests must be made within 3 days of delivery.

8. Terms and Conditions Related to Digital Medical Equipment and Devices

Warranty and Claims:
• The warranty terms applicable to all digital medical devices and equipment sold through the Nathanhealthplus website will be valid only as per the policies of the respective brand or the authorized showroom/service center.
• Warranty claims must be made only at the official service centers of the respective brand from which the customer has purchased the product.

Wholesaler Responsibility:
• Some products may be offered under a wholesaler warranty. This information will be clearly mentioned in the product description of each item.
• Customers are required to carefully check whether the product comes with a "Showroom Warranty" or "Wholesaler Warranty" by reading the product description prior to making a purchase.

8.1 Warranty Claim – Procedure & Conditions
As a pharmacy owner, when you purchase medical equipment or devices from Nathanhealthplus, and if the product becomes non-functional due to any reason, you may be eligible to claim warranty—provided the product falls within the warranty period.
It is your responsibility to verify whether the product carries showroom warranty or wholesaler warranty at the time of purchase. If you encounter any issue with the product, you must immediately contact the Nathanhealthplus Customer Support Centre and raise a complaint. Our support team will assist you with the following:
• How to claim the warranty
• Whether the product can be repaired, replaced, or refunded
• Guidance on the procedure based on the product's warranty terms
Please note: Nathanhealthplus is not responsible for the direct replacement or refund of the product. We are only responsible for guiding you through the proper claim process with the relevant party (manufacturer, showroom, or wholesaler).
By purchasing such products through the Nathanhealthplus website, you acknowledge and accept these terms and confirm that you understand and agree to the above conditions.

9. Offers, Rewards, and Coins

• Rewards are earned via Nathanhealthplus Coins with each order.
• Coins can be redeemed for offers on the Rewards page.
• Contact Customer Support if rewards are unavailable or for assistance.
• You acknowledge and fully accept that the number of coins you receive will be strictly based on what the seller has pre-defined for the specific brand of product you have purchased.
• These coins can be used only for the offers associated with that specific brand.
• If you hold coins that qualify for an offer, you have the right to claim the applicable benefit immediately.
• Offers may include gifts, cash, services, or any other type of benefit, and you are entitled to claim them accordingly.
• Nathanhealthplus will take full responsibility for delivering such benefits (products or services) within 15 days from the date of claim.
• You confirm that you will patiently wait for up to 15 days to receive the claimed benefit without dispute.

10. Advertisement Terms & Disclaimer for Sellers

All advertisements displayed on the Nathanhealthplus website or mobile application are solely created and published by individual sellers.
Any offers, claims, promotions, or representations made in these ads are entirely the responsibility of the respective sellers. Nathanhealthplus does not verify or endorse their accuracy or authenticity.
If you purchase a product based on any advertisement and later face issues, discrepancies, or dissatisfaction, Nathanhealthplus shall not be held liable in any manner.
These advertisements should be understood as mere promotional strategies by sellers to draw attention to their products.
All your purchasing decisions should be made solely at your discretion and judgment.
Do not rely solely on advertisements to make buying decisions; always conduct proper research and validation before purchasing.
By using this platform, you agree that you cannot hold Nathanhealthplus legally or financially responsible for any losses incurred due to reliance on seller advertisements.

11. Governing Law and Jurisdiction

• These Terms are governed by Indian law.
• Disputes shall be subject to the courts of Salem, Tamil Nadu.

12. Account Suspension and Termination

Nathanhealthplus may suspend or terminate accounts for:
• Fraudulent activities.
• Non-payment of EWI installments.
• Violations of platform rules or applicable laws.

13. Policy Updates

Nathanhealthplus reserves the right to modify, update, or change these terms and conditions, including warranty terms, at any time without prior notice. Customers are advised to review the latest terms periodically on our website.

14. Contact Information

• Phone: +91 7358890028
• Email: team@Nathanhealthplus.com
• Website: www.Nathanhealthplus.com
• Office Address: 70/C, Ground Floor, Solaiyan Street, Chittur Post, Edappadi Taluk, Salem District – 637101, Tamil Nadu, India

15. Acceptance of Terms

By accessing and using Nathanhealthplus, you agree to all the terms outlined above. If you do not agree, please refrain from using the platform immediately.