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Privacy Policy

Nathan Health Plus - A Brand of Nathan Groups India Private Limited
Effective Date: January 2026 | Version 2.0

 

1. Introduction

At Nathan Health Plus (operated by Nathan Groups India Private Limited), we are committed to protecting your personal and business data. This Privacy Policy outlines how we collect, use, store, and share your information when you use our website (www.nathanhealthplus.com) and mobile application.

By using our platform, you agree to the terms described in this policy. If you do not agree, please discontinue using our services.

 

2. Information We Collect

We collect necessary information to verify your business eligibility and process pharmaceutical orders securely.

Data Type

Details Collected

Identity Data

Name, Proprietor Name, Phone Number, Email Address.

Business Docs

Drug License (Form 20/21/20B/21B), GST Certificate, PAN Card, Aadhaar Card.

Financial Data

Bank Account Details, UPI ID, Payment History (for EWI Credit assessment).

Location Data

Shop Address, GPS Coordinates (for accurate delivery).

Device Data

IP Address, Device ID, OS Version (for security & fraud prevention).

 

3. How We Use Your Data

  • Verification: To validate your Drug License and GST status with government databases.

  • Order Processing: To manage orders, logistics, and returns via Nathan Logistics.

  • Payments: To process transactions and assess eligibility for EWI Credit.

  • Communication: To send order updates, invoices, and important policy changes.

  • Security: To detect fraudulent activities and unauthorized access.

 

4. Information Sharing

We respect your privacy and do not sell your data. We share information only when necessary for business operations:

Note: Data is shared strictly on a "Need-to-Know" basis.

  • Logistics Partners: Address and contact details shared with delivery agents.

  • Business Counterparts: Essential details shared between Buyer and Seller for GST Invoicing.

  • Legal Compliance: Data may be disclosed to Drug Inspectors or Law Enforcement if required by law.

 

5. Data Security

We employ robust security measures to safeguard your information:

  • Encryption: All data transmission is secured via SSL encryption.

  • Access Control: Restricted access to sensitive documents within our organization.

  • Secure Storage: Data stored on protected cloud servers with regular backups.

 

6. Data Retention

We retain your personal and transaction data for as long as necessary to fulfill the purposes outlined in this policy or as mandated by Indian Laws (e.g., maintaining sales records under the Drugs and Cosmetics Act).

 

7. Your Rights

  • Access: Request a copy of the data we hold about you.

  • Correction: Update your business or personal details via the App.

  • Withdrawal: Request account deactivation (subject to legal retention requirements).

 

8. Grievance Redressal

For any concerns regarding your data privacy, please contact our Grievance Officer:

Contact:

Grievance Officer - Nathan Health Plus

Email:

team@nathanhealthplus.com

Address:

70/C, Ground Floor, Solaiyan Street, Chittoor Post, Edappadi Taluk, Salem District – 637101, TN.

 

9. Policy Updates

We may update this policy periodically. Significant changes will be communicated via the App or Email. Continued use of the platform constitutes acceptance of the updated policy.

 

 

© 2026 Nathan Groups India Private Limited. All Rights Reserved.
By using this website, you agree to this Privacy Policy.

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